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Shipping

We do ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we cannot send your package to your APO/FPO address, we will contact you. APO/FPO shipments may be subject to additional shipping fees. If you will be charged any additional shipping, we will contact you to notify you of the fees and give you a chance to adjust your shipping address if you so desire.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, Stine can not be held responsible for damages that may occur during delivery. It is the customers responsibility to inform us of any problems with this type of delivery at the time of purchase. Stine is not responsible for shipping costs on merchandise not delivered due to a shipping companies inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, and vacant establishments. In home delivery is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.

Remote or hard-to-reach areas may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.

If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.

We use UPS or FedEx for smaller items, and larger items go freight. We reserve the right to choose which freightway carries your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a delivery happen on a certain day, and we can only approximate delivery times. Basically we only know what they tell us from that point on. We wish we had more direct control over shipments, but that is not how shipping companies work.

Over 99% of deliveries have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your packages following these guidelines:

Standard Delivery:
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 337.802.9793 to report the damage.

Freight Delivery:
If you authorize the freight company to leave freight without a signature, Stine, LLC cannot be held liable for any damages or missing pieces. Leaving a note is the same as signing for your products in good condition.

If your order ships via freight, please follow these steps:

  • Step 1: Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
    • If a pallet(s) or piece(s) is missing:
      • Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"
      • Call us at 337.802.9793  immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

      • Step 2: Inspect the packaging for external damage.
        • If you notice exterior damage:
          • Open the box and inspect for concealed damage before signing the delivery receipt.
            • If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 337.802.9793. ( If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order and we will still work diligently to get your order to you in good condition as quickly as possible. )
          • Note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.
        • Please Note: Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

      • Step 3: If there is no visible external damage, please sign for your freight and specifically write this note on the delivery receipt: "Did not inspect for concealed damage."

      • Step 4: Please inspect your items for concealed damage after the driver has left. You have 3 business days to call us at 337.802.9793  to report concealed damage.

      If you have any questions, please feel free to contact us at 337.802.9793.

       

      Our in-stock orders take approximately 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. We ship to continental U.S. locations only.

       

      FAQ's:

      Do you charge sales tax?

      We are required to charge sales tax on purchases made from Louisiana and Mississippi.  Louisiana residents will be charged the 4% Louisiana State sales tax rate.  If the customer resides in the parish where Stine has a brick-and-mortar location, the customer will be charged both the 4% state sales tax rate as well as the local rate in that particular parish.  Mississippi residents will be charged their state sales tax rate which is 7%.  This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Louisiana and Mississippi.

      If I order more than one item, will they arrive in the same box?

      Since some items are shipped directly from the manufacturer and others are shipped to our store, your purchases may arrive in more than one package.

      How long will it take for my order to arrive?

      Please allow 7-14 business days for your order to arrive. We receive such favorable prices because we work hand-in-hand with our brand partners. Purchased units are either shipped directly from a brand's fulfillment center or they are shipped to our warehouse for repacking and shipping to the member's destination.

      How can I track my package?

      We will send an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in My Account.

      Do appliances take longer to arrive?

      Appliance orders often take longer to arrive due to the logistics of shipping larger pieces.

      What is Stine insurance policy?

      Stine packages are secured directly by the shippers.

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