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Returns

Online return policy

We will credit all eligible returns provided you return them to us within (30) days of receipt. All items must be unused and in their original packaging. You have the option of receiving either a refund to your credit card or a credit to your Stine Home internet account.

Please Note: Items that arrive after the 30-day return period will not be accepted and will be shipped back to you.

NOTICE:  There is a “NO IN-STORE RETURN POLICY” on used Stihl Products, lawn mowers, chain saws, air tools, air compressors, generators, paint sprayers, pressure washers, power tools, Appliances & Air Conditioners.  These items include a manufacturer’s warranty covered by the nearest Authorized Service Center.

What is the process for returning an online ordered item?

To initiate a return on a return-eligible item, go to My Account and select the order number in the My Orders section. You may also contact Customer Care by phone 337-527-0121 ext 5071 or email at stinewebsales@stine.biz.

Once your request is received and approved, we will issue a return authorization number and a UPS packing label for you to use. IMPORTANT: Please note that any items returned without an authorization number will not be processed.

The return shipping cost will be deducted from your original form of payment.

Note: We will provide special return instructions for appliances and other items shipped via a delivery service.

How do I know if the item is not returnable?

If a product is ineligible for return it will be marked Final Sale or Close Out on the product page and cannot be returned.

Contact details for Customer Care:

Artis Thomas at 337-527-0121 ext 5071 or via email to stinewebsales@stine.biz

Can I exchange an item for one of a different size/color/etc.?

Because most sales last for a brief period, purchases are not exchangeable, but we may be able to help. Please contact Artis Thomas at stinewebsales@stine.biz for all eligible returns.

How will I know when my return has been received?

After we receive your return and confirm that all items are in sellable condition, you will receive an email confirming that your refund has been processed, as well as the amount credited.

If the refund is made to your credit card, please allow ten business days for the refund to appear on your statement.

Did you receive the wrong item? Was your item damaged or defective?

If you believe you received an item in error, or if your item was damaged in transit or defective, please contact stinewebsales@stine.biz so that we can assist you. Make sure to keep all original packaging, and please note that all returns must occur within 30 days of delivery.


In-Store return policy

If your in-store purchase does not meet your needs, we offer the following return options.

With your original receipt you may return the item(s) to one of our store locations within 30 days of original purchase for an exchange or refund.  All merchandise must be in unused condition with all packaging, parts and original documentation included.  Your refund will be made in the same form as the original payment of cash, Stine Account, debit or credit card.  If original payment was made by check, there will be at least a 10 day waiting period for the check to clear before refund will be made.  Purchases made by cash or check in excess of $100 may be refunded by check from our general office.

Without your original receipt an exchange for other merchandise may be made on merchandise that is currently a stock item or a Stine Gift Card will be issued.  Return will be priced at lowest advertised or discounted price.  No returns on Special Order, closeout, mixed paint or cut to order merchandise. 

Some return items may incur a restocking charge.

NOTICE:  There is a “NO IN-STORE RETURN POLICY” on used Stihl Products, lawn mowers, chain saws, air tools, air compressors, generators, paint sprayers, pressure washers, power tools, Appliances & Air Conditioners.  These items include a manufacturer’s warranty covered by the nearest Authorized Service Center.


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